Leadership Development Skills
Conflict Management
Conflict can arise due to differing opinions, approaches to situations, or from emotional disturbance. Whilst conflict is a natural occurrence, it is our response which must be managed to ensure a positive outcome. Using strategies such as emotional intelligence, negotiation skills and assertiveness can help to resolve conflict. When approached properly, conflict can foster creativity and more innovative solutions.
Emotional Intelligence for leaders
Customer Service Excellence
The foundation, survival and profitability of any business enterprise is dependent on one key factor: The CUSTOMER. This is the reason why business processes, policies and decisions must be shaped and guided by the customer.
Customers are no longer buying the product alone-they are paying for the total customer experience! This is the key differentiating factor between those who will thrive and those will become obsolete.
Organizational Transformation and Change
No growth is experienced without change. Yet not all change leads to desired growth. This program is suited for managers, supervisors and corporate CEOs. It helps the organization to navigate change without causing negative disruptions to the organization’s momentum for growth and prosperity.
Public speaking and Presentation Skills
Public speaking consistently ranks as one of people’s top fear. Do you want to change your fear of public speaking, improve your career, speak with confidence and deliver professional business presentations with impact and ease? Mastering this fear and getting comfortable speaking in public can be a great booster to your confidence and a huge benefit to your career.
Staff Retention Strategies
The rate of employee turnover in many organizations today is becoming a familiar feature. The increase in staff turn- over, resulting in low staff retention is becoming a worrying trend. It is becoming increasingly costly to recruit and train staff, only for them to begin leaving as soon as they settle down.
Training Of Trainers
Being a workplace trainer is an interesting and often challenging role. You have to guide people through a learning process and guide their behaviour and knowledge appropriately. At times it is a difficult role and requires both clear thinking and good interpersonal skills. Trainers must be able to plan, prepare, deliver and review training.
Young Graduates Training Program
Since independence, our nation has made tremendous developments in the education sector. Every year, thousands of young people graduate from universities and other post-secondary school institutions. This is very good news for our country.
However, these graduates are little or never at all prepared to handle the dynamics of the workplace that are clearly different from their college experiences. In the end, both the employer and the new graduate or potential graduate face serious disappointments.